First Fault Software Problem Solving Book

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Written by a veteran in mission-critical computer system problem resolution, problem prevention, and system recovery, this book discusses solving problems on their FIRST occurrence while emphasizing software supportability and serviceability.

  • Title: First Fault Software Problem Solving: A Guide for Engineers, Managers and Users
  • Author: Dan Skwire
  • Publisher: Opentask (1 December 2009)
  • Language: English
  • Product Dimensions: 22.86 x 15.24
  • ISBN: 1906717427
  • ISBN-13: 978-1906717421
  • Paperback: 180 pages

Table of Contents
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Who should read this book?

  • Software professional engineers and managers
  • End-users, system administrators and their managers
  • Software engineering students

What will the readers of this book learn?

  • How to optimize use of pre-existing software problem solving features
  • How to choose the best products to improve first fault problem-solving
  • How to get the best results when problems occur on outsourced and cloud-placed work
  • How to choose amongst first-fault tools, second-fault tools, and manual problem solving methods to best advantage for difficult problems
  • How to be an educated consumer or creator of future problem-solving software

What is the business value of reading this book?

  • Saving money on problem solving resources (servers, storage, network, software, power, space, cooling, personnel)
  • Keeping customers happier since their issues are resolved sooner
  • Reducing the durations of computer service outages that affect external clients
  • Decreasing operational overhead and encouraging sustainable, higher-performing organizations and enterprises through best problem-solving practices

What else is special about this book?

  • 21 original illustrations to feed the soul and tickle the funny-bone
  • 21 thought-provoking quotes to feed the intellect and the spirit
  • An extensive bibliography to aid in clarification and personal growth